Ritualistic Forums

Go Back   Ritualistic Forums > Ritual Entertainment Games > SiN Episodes > SiN Episodes Tech Help

Reply
 
Thread Tools Display Modes
Old 05-14-2006, 11:25 AM   #1
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default installation problems

when trying to install the game from disc,when i click on- install sin episodes:emergenge,i get a window saying- preparing to install,then i get a window which says-windows installer service can not be accessed. this can happen if you are running in safe mode or if the windows installer is not correctly installed. contact your support personal for assistance. what now?
paul

ps-not sure how to attach my dxdiag results
paul is offline   Reply With Quote
Old 05-14-2006, 12:40 PM   #2
Michael_Russell
Roaming QA Ronin
 
Michael_Russell's Avatar
 
Join Date: Dec 2004
Location: Dallas, TX
Posts: 887
Default Re: installation problems

Do you have all Windows updates installed?

Are you running as Administrator?
Michael_Russell is offline   Reply With Quote
Old 05-14-2006, 12:57 PM   #3
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

michael
windows is updated. i'm not sure what you mean by running as admimistrator.
paul
paul is offline   Reply With Quote
Old 05-14-2006, 01:04 PM   #4
Michael_Russell
Roaming QA Ronin
 
Michael_Russell's Avatar
 
Join Date: Dec 2004
Location: Dallas, TX
Posts: 887
Default Re: installation problems

Which version of Windows are you running?
Michael_Russell is offline   Reply With Quote
Old 05-14-2006, 01:08 PM   #5
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

windows xp home. btw, i played half life 2 with no problems, not that that is related in any way to what i'm experiencing with this game.
paul
paul is offline   Reply With Quote
Old 05-14-2006, 01:10 PM   #6
Michael_Russell
Roaming QA Ronin
 
Michael_Russell's Avatar
 
Join Date: Dec 2004
Location: Dallas, TX
Posts: 887
Default Re: installation problems

Please download and install this redistributable file from Microsoft:

http://www.microsoft.com/downloads/d...displaylang=en

...then try installing again.
Michael_Russell is offline   Reply With Quote
Old 05-14-2006, 01:11 PM   #7
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

michael
thanks i'll give it a try.
paul
paul is offline   Reply With Quote
Old 05-14-2006, 02:03 PM   #8
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

i installed the installer from ms. no help
paul is offline   Reply With Quote
Old 05-14-2006, 05:51 PM   #9
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

the folks at pc club suggested that it could be a software issue?
paul is offline   Reply With Quote
Old 05-14-2006, 06:06 PM   #10
Michael_Russell
Roaming QA Ronin
 
Michael_Russell's Avatar
 
Join Date: Dec 2004
Location: Dallas, TX
Posts: 887
Default Re: installation problems

Is the error number you are getting Error 1719?
Michael_Russell is offline   Reply With Quote
Old 05-14-2006, 08:49 PM   #11
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

there is no error #. i exchanged the first disc for a new one at the retailer as sugested by pc club -the company where i bought my pc. no help.
paul is offline   Reply With Quote
Old 05-14-2006, 09:30 PM   #12
Michael_Russell
Roaming QA Ronin
 
Michael_Russell's Avatar
 
Join Date: Dec 2004
Location: Dallas, TX
Posts: 887
Default Re: installation problems

Please try the steps listed in this Microsoft Knowledge Base article.

http://support.microsoft.com/default...;EN-US;Q315346
Michael_Russell is offline   Reply With Quote
Old 05-15-2006, 01:04 AM   #13
Herbert
Newbie
 
Join Date: May 2006
Posts: 5
Default Re: installation problems

Quote:
Originally posted by paul:
when trying to install the game from disc,when i click on- install sin episodes:emergenge,i get a window saying- preparing to install,then i get a window which says-windows installer service can not be accessed. this can happen if you are running in safe mode or if the windows installer is not correctly installed. contact your support personal for assistance. what now?
paul

ps-not sure how to attach my dxdiag results
Its not your PC that is causing the game not to load.
Have you try to install other new game?
The problem itself is coming from the Game not your PC.
GIve them chance to release their Sin Episode Patch and that will fix it. I am giving all my support to their tech for their hardwork as they will fine the issues and updated.

Just be patient and it will be fix. As for me, I can't play the game yet since May 10, 2006.
I am 100% sure they will find resolve for it.

good luck
Herbert is offline   Reply With Quote
Old 05-15-2006, 07:49 PM   #14
paul
Newbie
 
Join Date: May 2006
Location: west of the mississippi
Posts: 9
Default Re: installation problems

i started to install on another pc. it went past the hangup point on my newer pc. the older pc can't play the game (5 yrs) but it will install. tells me there is something up between the software and the newer pc.
paul is offline   Reply With Quote
Old 05-15-2006, 08:21 PM   #15
Parnic
Programmer, Gearbox Software
 
Parnic's Avatar
 
Join Date: Nov 2005
Posts: 231
Default Re: installation problems

The upside is that now you know the game itself isn't damaged. [img]/forums/images/graemlins/tongue.gif[/img] Good luck on debugging the new PC!
Parnic is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 03:49 PM.


Powered by vBulletin® Version 3.6.3
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.